Privacy

Privacy Policy

We collect only the information needed to respond to inquiries, schedule cleaning appointments, provide service, process business records, and communicate clearly with clients.

Our Standard

We Do Not Sell Client Information

Client information is used to operate the cleaning service, communicate with you, and support safe, reliable appointments.

Information

What We May Collect

Cleaning services sometimes require more practical details than a standard website inquiry. We use those details to prepare, arrive, and clean safely.

Contact details such as your name, phone number, email address, and zip code.

Service details such as service type, cleaning frequency, home size notes, priority areas, and appointment preferences.

Home access information you choose to provide, such as gate codes, lockbox notes, alarm instructions, parking information, and pet instructions.

Communications sent by phone, text, email, website forms, or scheduling tools.

Payment and billing status handled through our payment or scheduling providers. We do not use the website form to collect full card numbers.

How We Use Information

Respond to quote requests and service questions.
Prepare estimates and recommend the right cleaning service.
Schedule, reschedule, confirm, and complete appointments.
Communicate arrival details, access needs, follow-up notes, and service updates.
Maintain client records, payment history, policy compliance, and customer support notes.
Improve our website, marketing, and client experience.

When Information May Be Shared

We do not sell client information. We may share limited information only when needed to provide service or operate the business.

Scheduling, payment, email, text, analytics, or business software providers used to operate the service.
Cleaning team members when details are needed to complete your appointment safely and correctly.
Legal, insurance, or compliance parties when required to protect the business, clients, or team members.

Cleaning-Specific Notes

Home Access, Photos, Reviews, And Analytics

These details help clarify how privacy applies to a residential cleaning company.

Home Access Notes

Access instructions are used only to complete scheduled service and should be updated if codes, locks, pets, or alarm details change.

Photos & Service Documentation

Photos may be used to document service condition, quality control, before/after results, or a client concern. We avoid sharing identifiable private-home details publicly without permission.

Reviews & Testimonials

If you leave a public review, we may display or link to that review. Private feedback is used for training, service quality, and customer support.

Website Analytics

Our website may use analytics tools, including Google Analytics, to understand page visits, traffic sources, and website performance. These tools may use cookies or similar technologies.

Retention

We keep client and appointment records as long as reasonably needed for scheduling, accounting, service history, legal obligations, or business operations.

Security

We use reasonable safeguards and limit access to client information. No method of electronic storage or transmission is completely risk-free.

Your Choices

You may contact us to update contact details, change service notes, ask privacy questions, or request that we stop non-essential communications.

Privacy Questions

Contact AZ Glitz & Glam Cleaning

For questions about this Privacy Policy or how your information is handled, contact us directly.

azglitzandglamcleaning@gmail.com