No Charge
72+ Hours Notice
No charge. We appreciate the early notice so we can fill the appointment time slot.
Policy
To maintain our schedule and provide fair service to all clients, we enforce the following cancellation and notice requirements.
Most Important
Appointments cannot be canceled through cleaning employees. To cancel or reschedule, contact us by phone, text, or email so the schedule can be updated properly.
Earlier notice gives us the best chance to offer the appointment to another client and avoid fees.
No charge. We appreciate the early notice so we can fill the appointment time slot.
A $50 administrative fee will apply to your account.
You will be billed for your regular service pricing. This also applies to lockouts or inability to access the property.
Important Details
These details protect your appointment time and help us keep the day fair for clients and staff.
Email The OfficeThe 24-hour fee applies if you call after business hours, after 5pm Monday-Friday, to cancel a next-day appointment.
If our staff is dispatched and unable to clean for any reason, such as a locked door or active construction, full billing applies. No exceptions.
Our team will wait for 15 minutes after notification if unable to gain access before departing.
Appointments cannot be canceled through our cleaning employees. You must contact the office directly.
Reach out as early as possible and we will help you find the next available appointment.